Live chat software is a great way to provide your customers with a personal experience. A live chat option on your website gives visitors a way to communicate with you staff immediately. Many solutions include additional features like file sharing and telephone support.
Live chat software can also help businesses automate and streamline customer support functions. This includes routing calls to the appropriate team members, sending canned replies and providing a functional reply that matches your company branding.
Live chat software can be used to help companies increase sales. Live chat software can be used to increase customer engagement and retention. Live chat can be especially beneficial for small and medium-sized businesses that have fewer customers compared to larger enterprises. However, regardless of your business size, there is a live chat solution to meet your needs.
Chat software with the best features will include automated responses, announcements and custom greetings, real time analytics, website visitor tracking, and real-time analytics. These features will allow you to measure the effectiveness and efficiency of your customer service. Additionally, you will be able customize the appearance of your chat window, including the color and text. For leads collection, you can use pre-chat forms.
Pricing can be as simple as paying for an upgrade or a free plan for the first 20 chat tickets. A fully-featured product will run you around $29 per agent. You can also get an enterprise-level option for larger companies, which offers more power, useful features, and is less expensive.
A live chat solution, which can provide 24/7 support, is a good option if you want to increase your sales. This option is available from some of the leading providers. It is important to take into consideration your professional goals, as well as your current budget, in order make the best selection.
Drift is a live chat platform that focuses on sales. This solution includes a built-in chatbot, which keeps visitors engaged and allows your team to tailor your customer experience. Drift's Visitor Intelligence software also collects data from other business tools and databases. This information will allow you to better understand the buying habits of your prospects and improve your sales pipeline.
Another option is to choose a live chat software package that integrates with a number of different apps and platforms. This can help you create a unified support experience for your team, and can even improve your overall customer satisfaction. Most of these solutions are integrated with popular ecommerce and delivery tracking tools, as well as social media messaging apps. Adding a live chat widget onto your website can help increase conversions as well as reduce churn.
Whether you are using live chat for internal or front-facing support, the best solution will give you an easy way to manage your support requests online. It can increase your customer satisfaction and engagement, as well as your revenue.