United Airlines offers domestic and international service from hundreds of destinations. Their flights are convenient and comfortable, but many passengers have had problems with the company. You can find out about problems and have them resolved quickly.
United Airlines - Problems
United's difficult customer service is one of the most common complaints. Customers have been unhappy with the way they've been treated by United on the phone, online or in other ways. While the company offers a website, they also have an app. However, most complaints still come in via phone.
Many customers complain that they are confused about the amount of space available in Economy class on long flights. The majority of seats have 17 inches of space and a 31 inch pitch, which can be too small for most travelers to be comfortable.
The seat width and pitch can vary significantly from flight to flight, so it's important to check ahead of time when you're booking your ticket. When booking your ticket, make sure to choose seats that are comfortable for you and your family.
United has an excellent personal device onboard entertainment system. You must use your own smartphone or tablets to access it. There are always new movies and TV series, but the selection is usually sufficient to keep you entertained during your trip.
Depending on the aircraft, some international flights also have seat-back entertainment systems that are similar to what you'd get on a plane in First Class. This feature can be a real plus, especially if you're traveling with young children or elderly passengers.
Another con is that you can't check bags in Economy Class, and there is a 50-pound weight limit on each bag. This is a pain if you have to carry items like heavy clothing or medications.
The food and beverages at United have also been criticized by reviewers. While they do have a wide variety of menu options, some aren't always up to par. Alcohol in flight is also charged at a higher price.
MileagePlus, a loyalty program for frequent flyers, allows you to earn miles when you travel. You can use them to pay for items such as a checked-bag or an upgrade to first or business class.
The United Club lounge is available at most airports for those who have accumulated a large number of miles. This is a great lounge for relaxing before your flight.
United offers a chat option that allows you to communicate with a customer service representative in real-time. It's a great option for people who don’t like to talk over the phone or speak English poorly. You can also email them with your question and get some help.