United Airlines is a three-star airline with service to hundreds of domestic and international destinations. Their flights are convenient and comfortable, but many passengers have had problems with the company. There are several ways to resolve any issues you may be experiencing.
Problems with United Airlines
United's customer support can be a difficult thing to deal with. The way people were treated online and over the phone has been criticized by many, whether they are complaining about a baggage delay, a delay in their flight or other issues. It is possible to reach the company via their website or app, but many complaints are made over the phone.
Many customers complain that they are confused about the amount of space available in Economy class on long flights. Most seats are 17 inches wide and have a 31-inch pitch. This is too narrow for many travelers.
Seat width and pitch may vary from one flight to another, so you should check before booking. If you are traveling with kids, you will want to be sure you like the seats that you have chosen.
United has an excellent personal device onboard entertainment system. You must use your own smartphone or tablets to access it. There are always new movies and TV series, but the selection is usually sufficient to keep you entertained during your trip.
Some international flights, depending on the aircraft type, also offer seat-back systems similar to those in First Class. This feature is a great benefit, especially when traveling with small children or elderly passengers.
Also, Economy Class does not include checked baggage and each bag can only weigh 50 pounds. If you are carrying items such as medications or heavy clothing, this can be a problem.
The food and beverages at United have also been criticized by reviewers. Although they offer a variety of food and drink options, not all are always up-to-par. Alcohol in flight is also charged at a higher price.
MileagePlus offers a program to reward frequent travelers. You can use them to pay for items such as a checked-bag or an upgrade to first or business class.
United Club lounges can be accessed by those who accumulate a lot miles. This can be a nice place to relax before your flight, and some reviews mention that the staff is great.
The United website also has a live chat option where you can talk with a representative in real time about any problems or questions that you have. It is very useful for people who do not want to speak on the phone or don't know English well. They can answer questions via email or provide assistance.